One view of every supporter, with AI that flags who needs attention
This organization's supporter activity was scattered across its CRM, Zoom, Google Meet, website, customer support system, and accounting system — so no one could see the full picture of any one supporter. I unified it all into a single supporter activity overview, then used AI to flag which supporters need attention and give a clear, coherent summary of each person's activity.
AI customer support agent, running on your data
I built an AI agent that works alongside a customer support team: deciding which systems hold information relevant to the customer's request, and providing background and draft replies in the organization's voice. This turned a chaotic flow into a streamlined process.
Purchasing that always buys from the cheapest supplier
I built a complete product-catalog and ordering integration between NetSuite and three wholesale distributors. At order time the system compares each item's latest cost across all suppliers and automatically selects the lowest-cost source — providing significant annual savings.
A custom reordering system, built on your own sales history
Deciding when to reorder, and how much, is the critical middle ground between empty shelves and cash tied up in dead inventory. I built a custom reorder-point and demand engine from the business's own sales history — accounting for seasonal demand, supplier lead times, and the safety stock each product needs. This gave their purchasing team automated ordering guides for every one of 60,000+ products, across multiple locations.