AI Automation
I find where AI will genuinely help your team, then build it into the work you already do — reading, sorting, summarizing, and drafting on your own data and in your voice, with a person approving before anything goes out.
Support, communications, operations — the same repetitive tasks keep piling up. Messages to read and sort, information to look up, replies to write. It's the kind of work that's easy to fall behind on and hard to ever fully catch up on.
Off-the-shelf AI tools promise to help, but they're built for everyone, so the output comes out generic and off-brand. To unlock effective use of AI I root that same AI in your own data — your material, your voice, your facts.
Doing AI right comes down to a few clear principles.
Read my principles for effective AI →I start by finding where AI and automation will actually pay off in your workflow — and I'll tell you where they won't. I only build what's worth building.
The high-volume busy work that eats your team's day — classifying, routing, summarizing — gets automated, so people spend their time on the work that genuinely needs their judgment.
AI drafts replies, summaries, and content that sound like your organization and stay true to your real information — not generic filler that someone has to rewrite anyway.
I can build review gates at the critical points, so nothing consequential — sending, publishing, or acting — happens without a person's sign-off.
It all runs on a foundation of your data, brought into order first. That's what makes the AI genuinely useful and reliable.
I built an AI layer for an overloaded email customer support team, helping to summarize, classify, pull additional external context, and route every incoming message. Suggested replies were drafted, but the people do the final review and sending.
Learn more →I unified an organization's disconnected systems into one trustworthy store, allowing them to use AI to produce social media posts written in that organization's own voice and grounded in their own facts.
Learn more →Every engagement starts with a free consultation. Tell me where the repetitive work is piling up, and I'll tell you honestly whether AI and automation are the right answers — and where they'd help you most.
Book a free consultation